Business Case Studies & Business Publications

TRX, Inc.: The Offshoring Decision

Laseter, Timothy M...

Case

TRX, Inc.: The Offshoring Decision

Laseter, Timothy M.; Heckel, Ken

OM-1296 | Published May 31, 2006 | 16 pages Case

Collection: Darden School of Business

Product Details

This case examines a pending offshoring decision by TRX, Inc., a transaction-services provider to the global travel industry. The COO is considering shifting all nonmanagerial workers to a facility to be operated by Siemens Shared Services. Although many of the costs can be quantified, the COO worries about the unquantifiable challenges and the impact on the company's fundamental business strategy.