Business Case Studies & Business Publications

The Marriott Corporation Human Resources...

Werhane, Patricia ...

Case

The Marriott Corporation Human Resources Department (A): Managing A Low-Wage Work Force

Werhane, Patricia H.; Watson, Orson W.; Mead, Jenny

E-0129 | Published October 7, 2001 | 6 pages Case

Collection: Darden School of Business

Product Details

The Marriott Corporation, family owned and run, has always had a nonunion stance. Its "welfare-to-work" programs have angered unions but have also created a more reliable low-wage workforce. These cases (see also the B case, UVA-E-0130) deal with the company's efforts to reduce turnover in its low-wage positions (thus saving money), help those on welfare find employment, and maintain its traditionally high standards of operation.