Business Case Studies & Business Publications

Six Sigma at Dominion Resources, Inc.: I...

Landel, Robert D.

Technical Note

Six Sigma at Dominion Resources, Inc.: Investing In Excellence

Landel, Robert D.

OM-1453 | Published September 2, 2011 | 5 pages Technical Note

Collection: Darden School of Business

Product Details

This note provides information on Six Sigma and business improvement at Dominion Resources, Inc., including many examples of the CEO Tom Farrell's personal commitment and support. It can be used in executive education leadership programs and business courses in operations management in discussions about Six Sigma program elements that help sustain a culture of continuous improvement and deliver extraordinary business results. Ten years after its launch at Dominion Resources, Inc., Six Sigma, is one of the nation's most widely recognized initiatives having been cited for audited hard savings, integration into corporate culture, percentage of employees trained, sustained management support, and employee recognition.