Business Case Studies & Business Publications

Silver Star's North American Flight Cent...

Clawson, James G.,...

Case

Silver Star's North American Flight Center

Clawson, James G.; Bevan, Greg

OB-0714 | Published October 24, 1998 | 8 pages Case

Collection: Darden School of Business

Product Details

The new manager of the North American flight center of a global firm faces a number of problems including an opening for the director of flight operations, internal interpersonal strife, resentment against his chief pilot, a senior pilot who seems to be poisoning the culture, and a new computer system. This composite but true case presents common issues faced in managing a North American corporate flight center. Names have been disguised.