Business Case Studies & Business Publications

Saying What Needs to Be Said: Role-Plays

Davidson, Martin N...

Exercise

Saying What Needs to Be Said: Role-Plays

Davidson, Martin N.

OB-0756 | Published August 5, 2002 | 17 pages Exercise

Collection: Darden School of Business

Product Details

This exercise was designed to build expertise in conflict management and assertiveness by allowing students to practice saying what needs to be said in challenging situations. Grounded in the pedagogy of experiential learning, the case consists of two role-play scenarios that exemplify two challenging business situations. In each scenario, two individuals are faced with a possible difference in perspective or goals. The role-play requires students to assume the role of one of the individuals, and each scenario requires another student to initiate the discussion.