Process-Mapping Exercise (B)
Davis, Edward W.
Process-Mapping Exercise (B)
OM-0814 | Published August 2, 1996 | 2 pages Case
Collection: Darden School of Business
Product Details
This is the B case, which provides additional information on the situation described in "Process Mapping Exercise, (A)" by describing how further improvements in the account billing process can be achieved. It provides the information necessary for students to create the new process flow diagram, including time and cost data.
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