Business Case Studies & Business Publications

Mountain Lakes Theatre Festival (A)

Frey, Sherwood C. ...

Case

Mountain Lakes Theatre Festival (A)

Frey, Sherwood C. Jr.; Bass, Lucien; Oksman, Warren

QA-0684 | Published June 6, 2006 | 5 pages Case

Collection: Darden School of Business

Product Details

There had been more than the usual number of duplicate ticket numbers, too many angry patrons, and too few volunteers to help smooth the problems at the Mountain Lakes Theatre Festival. The final blow came during intermission when box-office workers discovered they were being paid $1 more than the house manager's $8.00 per hour. The discovery was frustrating because the box-office workers just sat and handed out ticket packets while the house manager was constantly on the run. Now it was time for a meeting to seek a wage increase.