Business Case Studies & Business Publications

Megacard Corporation

Davis, Edward W., ...

Case

Megacard Corporation

Davis, Edward W.; Colley, John L.

OM-0740 | Published February 18, 1993 | 10 pages Case

Collection: Darden School of Business

Product Details

This case requires a decision on the possible consolidation of three Midwest business-travel centers. Significant cost savings in service representatives can be achieved by combining the front-end (booking) operations. The sensitivity of cost to service-productivity levels and customer waiting time is also explored. This case and related materials can be used as part of the Workforce Planning Module.