Sam Washington is a young single mother looking to get back into the workforce six months after giving birth to her daughter, Kiki. Sam has lined up an interview for a secretarial position at Glass & Duvall, an accounting firm. The A case covers the morning of the interview from Sam's perspective, including details about what she does in the waiting room as well as her actual answers to the interviewer. Sam leaves the interview hopeful that she will get the offer. The B case details the following day when Sam gets a phone call from the interviewer, Marva Thompson, who asks Sam to come in for a follow-up meeting. Sam is very excited and rushes over, only to find out that Marva really called her in to give her feedback about her interview, not to offer her the job. Marva recognizes that Sam did not have an accurate idea of the expectations of working in a corporate setting, and she wants to provide constructive criticism to help Sam perform better in her next interview.