Business Case Studies & Business Publications

Every Client Must Be Treated Equally? (A...

Jain, Amit, Swamy,...

Case

Every Client Must Be Treated Equally? (A)

Jain, Amit; Swamy, Ranjini

OB-1148 | Published February 28, 2010 | 2 pages Case

Collection: Darden School of Business

Product Details

This case is part of the Giving Voice to Values (GVV) curriculum. To see other material in the GVV curriculum, please visit http://store.darden.virginia.edu/giving-voice-to-values. A young financial analyst is concerned when his manager directs him to provide substandard service to a small-ticket client. This case is appropriate for classes in service management, customer-relations management, organizational behavior, and leadership and ethics.