Business Case Studies & Business Publications

Cleveland Clinic Heart Center: A Legacy...

Horniman, Alexande...

Case

Cleveland Clinic Heart Center: A Legacy of Excellence

Horniman, Alexander B.; Locklear, Kent

OB-0807 | Published September 11, 2004 | 11 pages Case

Collection: Darden School of Business

Product Details

This case is about the history, achievements, and problems of a uniquely run medical institution. It has become an award-winning, world-class institution through emphasis on and nurturing of talented, hard-working, and salaried doctors; a culture of excellence and innovation; and teamwork. In recent years, as competition for patients grew, funding and reimbursement diminished, and patients demanded better service, the center has had to find ways to provide better patient service in order to maintain its competitive edge.